Carefully review your shipping and billing information for accuracy before submitting your order. Once an order has been placed, it cannot be changed or cancelled. Merchant is totally committed to customer satisfaction.
Please visit our Online Returns Center to process your return or call us during regular business hours.
IMPORTANT NOTICE CONCERNING REFUNDS: As soon as you return your item to us and it's received into our system, we will expeditiously send a refund request to your bank or provide you with a credit. Please note that while the funds are instantly deducted from our account, some banks may take 5-7 business days to process and post these refunds to your account. We do not refund shipping, taxes or freight charges on any orders or returns.
GENERAL RETURN POLICY:
Most products sold by Merchant qualify for free exchange or replacement within 30 days from the date your order ships. Please visit our Online Returns Center to process your return. The product must be in its original condition, unused and in its original packaging. If we do not receive your return in its original condition, a service charge of $5.49 will be deducted from your refund. Returns other than for exchange or replacement will be assessed a fee of $5.49 which will be deducted from your refund. We do not refund any freight or shipping charges. This policy applies for domestic orders only.
We do not accept returns or exchanges for any products after 30 days from the date your order ships.
If you would like assistance in returning an item, please contact our customer service department or email us. We will be happy to walk you through the return process. Clearance items are not eligible for return.
Manufacturer warranty generally applies, to be replaced under warranty the product must be unopened, returned in original packaging and within the manufacturer warranty period.
CUSTOM and PERSONALIZED PRODUCTS:
Custom and Personalized Products do not qualify for free returns or exchanges.
We need the original packaging to be intact. Returned items in marked or damaged boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.
UNDELIVERABLE AND REFUSED PACKAGES
If a delivery is refused for any reason or considered undeliverable due to an invalid shipping address, you will be charged a penalty that may include, but not limited to extra shipping charges. Please proofread your order information before finalizing.
Orders are processed within one business day.
Orders placed before noon ET Monday through Friday will be processed on the same day.
Orders placed after noon ET will be processed the following business day.
We use 3 different carriers to deliver your orders to you: DHL, FedEx, and United States Postal Service (USPS). When your items are shipped, we will use the most appropriate delivery method, depending on the weight and address destination of your package. DHL and FedEx have partnered with USPS to assist with Standard Shipping deliveries.
There are times when FedEx or DHL will transport the package initially and then will hand the package over to USPS for the last leg of delivery to your doorstep or P.O. box.
Orders using Expedited Shipping are sent via FedEx and delivered right to your door. We offer 2-Day and 1-Day Expedited Shipping.
Please note that expedited shipments cannot be delivered to Alaska, Hawaii, or P.O. boxes. Madison Reed will provide a tracking number via email as soon as your order is shipped. Please allow 24 hours for tracking information to be updated.
We utilize AI technology to determine the best shipping rate and pass the savings on to you. Our robots don't care, they like it. Work is its own reward when you're a robot. Because of the complexity of shipping, actual cost is figured after your order is queued in our ecommerce program.